Privacy Policy

Overview

HVAC Express Service ("we," "us," or "our"), operated by NP Appliance Repair LLC, respects your privacy. This Privacy Policy explains what information we collect when you use our website or request service, how we use it, and the choices you have.

Information We Collect

We collect information you provide directly when you request service, an estimate, or a callback, including your name, phone number, email address, service address or area, and details about your HVAC issue. We also automatically collect limited technical information such as your IP address, browser type, device, and pages visited, through cookies and similar technologies.

How We Use Your Information

We use your information to:

• Respond to your service, estimate, and callback requests
• Schedule, perform, and follow up on HVAC services
• Communicate with you about appointments, pricing, and your service
• Improve our website and services
• Comply with our legal obligations

Cookies and Analytics

We use cookies and analytics tools, including Google Analytics, to understand how visitors use our site and to measure the performance of our advertising. We may also use Google Ads conversion tracking to measure the effectiveness of our campaigns. These tools may collect device identifiers and usage data. You can control cookies through your browser settings.

How We Share Information

We do not sell your personal information. We share it only with service providers who help us operate our business — such as our email delivery, customer-relationship management, website hosting, and analytics providers — and only as needed to provide our services. We may also disclose information when required by law.

Phone, Text, and Email Contact

If you provide your phone number or email address, you consent to be contacted by phone, text, or email regarding your service request. Message and data rates may apply. You can opt out of marketing messages at any time by replying STOP or contacting us.

Data Retention

We retain your information for as long as needed to provide our services and for legitimate business or legal purposes.

Your Rights

Depending on where you live, you may have the right to access, correct, or delete your personal information, or to opt out of certain uses. California residents have additional rights under the CCPA. To exercise any of these rights, contact us using the details below.

Children's Privacy

Our website is not directed to children under 13, and we do not knowingly collect their personal information.

Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date above reflects the most recent changes.

Contact Us

• HVAC Express Service (NP Appliance Repair LLC)
• 2246 Clarendon Rd, Brooklyn, NY 11226
• Phone: (929) 701-0001
• Email: [email protected]